In the service industry, we are trained from day one that “the customer is always right.” A successful bar or restaurant is wise to put this philosophy first, knowing that happy customers are returning customers, and the key to our bottom line. But in reality, there are many ways that we can put our profits … Continued

If recent consumer trends are any indication, it’s only going to be more and more common that customers at your restaurant will request substitutions to the menu items they order. Be it allergies, intolerances, diet restrictions or just individual preference, the list of possible substitution requests is nearly endless – while the opportunity to prepare … Continued

Can food waste make or break your restaurant business? It most certainly can. When you throw away food, you’re effectively throwing away money which can severely impact your bottom line. What you need is an efficient way to prevent food spoilage from happening in your restaurant by taking control of your inventory. Here are some … Continued

Starting a catering business can be an excellent way to own your own company in the foodservice industry without running a full restaurant. It allows you to have a more flexible calendar based around when you have orders or events. Unlike restaurants, you will also know what your profits will be from week to week. … Continued

Get-Ready-for-Wedding-Season

With warm, sunny days fast approaching, so is everyone’s favourite time of the year to tie the knot. That’s right— wedding season is just around the corner. While this season is full of fun and joy, it is also full of heaps of cluttered paperwork and busy organization for your catering business. With piles of … Continued

How-to-Take-Advantage-of-Slow-Seasons-in-Hospitality

Slow seasons are inevitable in the hospitality industry. After the excitement of the holidays, many businesses are in their off-peak season and things tends to slow down while customers wait quietly for spring. While you can run promotions and bolster your loyalty programs during these periods to draw in customers, you can also accept these … Continued