Cancellation Policy

The products available from Optimum Control are downloadable and functional, you will not receive a physical copy of the software.

Upgrades, Support Renewals, Setup, Training and Service Fees

Fees collected for services are non-refundable once all or a portion of the service has been provided.  Fees for software upgrades and technical support renewals are non-refundable. Fees collected for setup are non-refundable and non-transferable.

Non-subscription purchases

Within 30 days of purchase, if you are not fully satisfied with the software, we will refund the total purchase price of the software less any non-refundable services (as detailed above).

Subscription purchases

If you wish to cancel your subscription, please fill out the cancellation form found at https://www.tracrite.net/cancellations/ no later than 7 days prior to your renewal date. If later than 7 days prior to the next payment, payment for the next month will still be processed and you will have access to the software for that month you are billed for.

Month-to-month subscriptions

Within 30 days from the original date of purchase, if you are not fully satisfied with Optimum Control, we will refund your first month’s subscription cost.

After 30 days from the original date of purchase, subscription payments are non-refundable.

Annual subscriptions

Within 30 days from the date of purchase, if you are not fully satisfied with Optimum Control, we will refund the entire subscription amount.

Subscriptions past 30 days from the date of purchase are non-refundable.

Acceptance of this Cancellation Policy

It is your responsibility to familiarize yourself with this cancellation policy. By placing an order for any of our products, you indicate that you have read this cancellation policy and that you agree with and fully accept the terms herein.

Use of the Optimum Control software or any of the services provided by TracRite Software Inc. indicates acceptance of the terms and conditions herein.

Please contact customer service at 1-888-798-5555 or email at subscriptions@tracrite.net if you have any questions.