Optimum Control is backed by customer support professionals trained to offer you fast, courteous service. Customer support hours of operation are 9:00 A.M. to 5:00 P.M. CST (Central Standard Time). To register for support, go to www.tracrite.net/register.htm and fill in the information. This information is important for us to contact you for any updates, etc. We recommend entering the business email rather than personal email.
Telephone Support – You can reach us Toll Free at: 1-888-798-5555 or Direct at: 1-204-953-2272.
Email Support – You can reach us by email at: support@tracrite.net.
Outside of North America Support – Please contact your authorized local dealer of Optimum Control or contact us by email at: support@tracrite.net or visit our homepage at www.tracrite.net.
After your initial free technical support period, to answer any questions about item or product setup, or any general questions about the software, fees may be charged. Alternatively, you can purchase a Maintenance Agreement, please call our office or visit our website for details.
If you need support after reading the manual and checking the FAQ section, please follow these steps:
1. Have your company name, contact name, email and product serial number ready.
2. Have your name and telephone number where you can be reached. In most instances, we will call you back to resolve the problem and will do so, as soon as possible.
3. Be prepared to give a detailed description of the problem you have encountered or the advice you need.
At TracRite Software Inc., we will do our best to assist you immediately. However, for more complex problems, we may ask for the symptoms of the problem and call you back with a solution.
Make a backup of your
data!
We usually cannot help you regain data if you do not have a backup. As much
we would like to help, if a backup does not exist, then the only way to regain
lost data is to re-enter it. We strongly recommend backing up your data
daily (or weekly at the very least) using an online backup tool like Dropbox or
Google Drive.