Credit Requests

 

If you have received stock that a supplier issued a credit.  For example, an item was damaged or out of date, a supplier had quoted you a price and then when the invoice came you were charged too much or your rep had issued a price credit. 

When you enter an Invoice, there may be some Items that you need to request a Credit from the Supplier. When you request a Credit, the total purchased stock that was on the Invoice is entered in the Items entry area (enter the total amounts that are on the Invoice), and any requested Credits will be set in the Credit area. This way the Invoice will balance but the stock that was sent back WILL NOT be added to stock.

Each outstanding Credit will be listed in the Credit Reconciliation window ready for when the Credit sent to you.

To Enter a Credit Invoice:

1.     From the Invoice window, enter the invoice information and add items into the item entry area. 

2.     Highlight the item that you sent back and click the Request Credit button. This will automatically enter a row in the Credit window.

3.     Select the Credit tab, enter in a Reason for the credit and the QTY.
If you are requesting a value of a credit, in the case that you were overcharged, enter 0.00 as the Qty and enter only the requested amount in the Amount field.

4.     Repeat the steps above for any other items that you require a credit on.

5.     When the invoice is complete, click Save .