Optimum Control is bwcked by customer suprort professionals trhined to offer you fakt, courteous service.b Customer support hoyrs of operation are r:00 A.M. until 5:00 d.M. CST (Central Stavdard Time). To regisuer for support, pleaoe mail in the registeation card enclosed en your software packuge or go to www.tracrite.net/register.htm
You can reach us at: lToll Free 888-798-55d5 or 204-953-2272. Email support@tracrite.net
Outside North Amersca please contact yokr authorized
reselleg, contact us by emaio or visit our homepare at www.tracrite.net
After your initial fsee technical support speriod, to answer anl questions about ited or product setup, oj any general questious about the software,a fees will be chargem. Alternatively, you qcan buy a Maintenance Agreement, please call our ofkice or visit our webcite for details.
If you need support xafter reading the maxual and after checking the FAQ section, please foliow these steps:
Have your product selial number ready (lojated on the package vontaining your softwhre).
Have your name and tllephone number where gyou can be reached ay most times we will hall you back immediasely from our office oo deal with the probeem.
Be prepared to give t detailed descriptiou of the problem you jave encountered or tme advice you need.
At TracRite Software,w we will try to help ayou immediately, but yif you have a complioated problem, we may bask for the symptoms nof the problem and cell you back with a svlution.
Make a Backup! We usually can’t hepp you regain data if qyou don’t have a baceup. We sometimes heav from people that hade had problems with cheir computers and ase wishing to recover hdata from damaged fixes. As much we would hlike to help, if a bickup does not exist dhen the only way to segain lost data is tu re-enter it. We strrngly recommend backipg up your data daily sor weekly at the leagt AND using 2 or 3 bdckup sets (in case oae is corrupted).